Privacy Policy

Effective Date: June 18, 2026
Last Updated: June 18, 2026

At ST. PETE CUSTOM LEATHER (referred to as “Company,” “we,” “us,” or “our”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or use our services.

We specialize in custom handmade footwear, shoe repair, and leather restoration (bags, wallets, and accessories). This policy applies to information collected through our website, in-person interactions at our workshop, and via phone or text communications.

1. Information We Collect

We collect minimal personal information strictly to provide our services and communicate with you effectively.

a. Information You Provide to Us:

• Name: To address you personally and identify your orders.
• Phone Number: To contact you regarding service updates, order status, or appointment confirmations.
• Service Details: Descriptions and photos of the items you bring in for repair or customization (this helps us assess the work needed but is not stored for marketing purposes unless you authorize it).
• Payment Information: We do not store credit card details on our website. Payments are processed through third-party secure gateways.

b. Information Collected Automatically:
When you visit our website, we may collect non-identifiable data such as your IP address, browser type, and how you found our site (via cookies). This helps us improve our website performance.

2. How We Use Your Information

We use your data for the following purposes:

• To Provide Services: To process your repair orders, custom shoe builds, and restoration projects.
• To Communicate: To send SMS or call you regarding pickup times, pricing estimates, or questions about your specific item.
• To Improve Our Business: To analyze how customers interact with our website to make it more user-friendly.
• Marketing: We do not sell your phone number or name to third parties. We may occasionally send a text message about a special promotion or holiday hours, but only if you have opted in to receive such communications. You can opt-out at any time by replying “STOP.”

3. Contact Form & Data Submission

Our website features a simple contact/request form that captures your Name and Phone Number.

• Purpose: This form is designed to schedule a drop-off, request a quote, or ask a question about our craftsmanship.
• Retention: We retain your contact details for the duration of the project and for a reasonable period afterward to handle follow-ups or warranty issues. If we do not hear back from you after 6 months of inactivity, we may delete your record.

4. How We Protect Your Data

We implement a variety of security measures to maintain the safety of your personal information:

• Encryption: Data transmitted between your browser and our site is secured using SSL (Secure Socket Layer) technology.
• Access Control: Only authorized employees (craftspeople and management) have access to your contact details, and they are required to keep that information confidential.
• Physical Security: Your physical items (shoes, bags) are tagged with an internal job number, not your full name, to ensure privacy while in our workshop.

5. Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. This does not include trusted third parties who assist us in operating our website or conducting our business (such as SMS notification providers or scheduling software), as long as those parties agree to keep this information confidential.

6. Cookies

Our website may use “cookies” to enhance your experience. You can choose to disable cookies through your browser settings. However, disabling cookies may affect some of the functionality of the site. We do not use cookies to store sensitive personal data.

7. Your Rights

Depending on your location (including EU residents under GDPR and California residents under CCPA), you have the right to:

• Access the personal data we hold about you.
• Rectify inaccurate data.
• Request Deletion of your data (subject to legal retention requirements for tax/record-keeping).
• Opt-Out of marketing communications.

To exercise these rights, please contact us using the details below.

8. Children’s Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If we learn we have collected information from a child without parental consent, we will delete that information.

9. Updates to This Policy

We reserve the right to update this Privacy Policy at any time. When we do, we will revise the “Effective Date” at the top of this page. We encourage you to check this page frequently for any changes.

10. Contact Us

If you have any questions regarding this privacy policy, your data, or you wish to request a correction or deletion, please reach out to us:

ST. PETE CUSTOM LEATHER
📍 Address: 445 Corey Ave, St Pete Beach, FL 33706
📞 Phone: +1 727 423 35 55
📧 Email: Harleyriders74@gmail.com

For data requests via Phone: Please call us during business hours. We will verify your identity before disclosing any data to ensure security.